Managed services

IT management service and network maintenance for your business at a flat rate. Roswell Network proactively manages your companies IT infrastructure and monitors your network environment. Providing you with technical support and peace of mind that allow you to focus on your business. Managed Services is a business relationship that is built on the foundation of trust. Working with Roswell Network means you have a reliable partner in the IT industry. It's important that we take time to understand your company’s work environment, expectations, and budgets so that we can provide you with IT support that is tailored to your specific needs. Managed Services allows us to provide you with "In-house" IT Support at a fraction of the cost. Help Desk, IT Consulting, Network Monitoring, Antivirus, IT Security, Data Backups & Disaster Recovery Plans, Windows Server & Exchange Administration, Spam Filtering.

network monitoring

Well, your computer just died. Hard drive is making a funny noise and all of your data is gone. Wish you could have seen that coming? That’s where monitoring comes in. With proper monitoring software in place, we can help detect problems before they occur and have a solution in place before downtimes happen. It’s a proactive approach that is the foundation of what Roswell Network is doing for our customers.

Business continuity planning

Disasters happen, and the last thing you need are those disasters to interrupt your daily operations. Let us help provide and implement a disaster recovery solution for your computer systems. It can be as horrible as a tornado, or as simple as a virus, and all of a sudden your users can’t work and your company can’t function. With the proper backups, imaging, and recovery hardware in place, we can help keep you up and running through those tough times. Most companies have a recovery time of days to weeks and don’t even realize it. Call us today and we can talk to you about disasters, how they affect your business, and how we can keep you up and running.

virtualization

Virtualization fits in to your organization in a few ways. All of them save you money and increase efficiency. Who can so no to that! When we virtualize your server, we’re trying to get the most out of the hardware you purchase. Most servers are underutilized, especially if they each run one or two applications. By using virtual servers we can expand on that server until it’s properly utilized, saving expansion costs and hardware management fees. Our backup solutions also run on virtualization, so if you need great uptime and fast disaster recovery, it’s the way to go. Desktop virtualization is another way we help save money. In some environments, using virtual desktops help save desktop hardware purchasing and provides a uniform environment across your user base.

cyber security

Like most business owners you probably wish you had time to ensure that your organization is secure. Roswell Network can undertake that concern for you. With the number of hackers, Insider threats and other threats to your IT security out there, Roswell Network can always find a new security practice to implement into your organization that will give you piece of mind.

Help desk

Our full service Help Desk is available to assist you with the technical solutions you need. Our highly skilled technicians are not only reliable and knowledgeable, they understand that response time is critical. We offer remote support that allows us to securely access your systems. Solving the problems more quickly and efficiently, allowing your business to operate without disruption. Our Help Desk tracks and manages your trouble tickets and requests into a secure database. Having information readily available for the next service call.

IT Consulting

IT Consulting is a sound investment in your company's future. Roswell Network offers CIO (Chief Information Officer) level consulting. Analyzing your company's IT infrastructure from top to bottom. It's easy to find yourself in a place doing whatever it takes to keep business moving forward, so it can keep being productive. However, at times these types of decisions are made without considering the impact it could have on the security and long-term integrity of your company's IT infrastructure. Often as companies grow so do their technology needs. It's imperative to taking time to map out and plan the correct solutions now so you can allow your company room to compatibly grow a year or two from now. And that starts with implementing the proper hardware and software to meet your company's current needs and allotting the proper room to grow to reach future needs. When a company is busy being productive it's easy to forget about security holes that have been left open. It's important that company data isn't compromised or exposed in the least bit.

hosted solutions & Office 365 Deployment

Using software like Exchange, QuickBooks, and SharePoint help to keep your business productive and running smoothly. But do you ever worry about the reliability of the hardware that they're installed on. What if you could remove the worry of your hardware failing or losing crucial data. This is exactly what hosted solutions can do. Migrating your data to a hosted solutions environment allows you to stop worrying about the maintenance and management of your hardware. And focus on running your business. We can also ease your concerns about migrating to an Office 365 environment.

Managed Service Rate

This rate is calculated by the number of nodes on your network.

Hourly Rate

Any services provided by Roswell Network can be performed at the hourly rate.

Security Lectures

This rate is calculated by the number of people, and or staff that will be attending the lecture.  As more and more confidential information is stored and processed electronically and transmitted across company networks, as well as the Internet, the risk of unauthorized access increases. With the consistent occurrence of data breaches and attacks on sensitive and confidential information organizations need to endure the growing challenge of implementing the best possible security practices which will protect and secure company information. The objective of this lecture is to cover the fundamentals of IT security, educate on implementing security polices, and outlining a disaster recovery plan within an organization.

Penetration testing

(Also called pen testing) is the practice of testing a computer system, network or web application to find vulnerabilities that an attacker could exploit. Roswell Network can come onsite to your office and preform a pen test to find exploits within your local area network and staff. The results of the test will be compiled into a report for your viewing.